Return Policy
Return & Exchange Policy
At moodytiger, if you're not happy with your purchase for any reason, please click here to submit your Return & Exchange Request, and we will provide a suitable solution according to your case.
1. Scope of Policy
This policy applies ONLY to orders placed on the moodytiger Hong Kong official online store (moodytiger.hk). Items purchased from physical retail stores or third-party platforms are not eligible for this online return process. Please contact the original point of purchase for assistance.
2. Return & Exchange Request Period
We accept return and exchange requests within 7 days of the delivery date.
3. Non-Returnable Items
For hygiene and clearance reasons, the following items cannot be returned or exchanged:
- Clearance items discounted by 50% or more.
- Undergarments (panties), socks, and any altered merchandise.
- Items with visible signs of wear or washing, or items with missing original tags or packaging.
4. Shipping Costs
Returns for Refund: Customers are responsible for the return shipping costs to our Hong Kong office.
Exchanges: Customers are responsible for the return shipping costs to our Hong Kong office. moodytiger will cover the shipping cost for sending the exchanged item back to you, limited to one time.
How to Return
Step 1: Submit Your Request
Please visit our Hong Kong Returns & Exchanges Request Form to submit your request within 7 days of the delivery date.
Step 2: Pack and Mail
Ensure that the items are in their original condition. Include a note with your Order Number inside the package.
Send your return to:
Address:
Room 1604, 16/F, Eastern Centre,
1065 King's Rd, Quarry Bay, Hong Kong
Step 3: Update Tracking
Once your return has been shipped, please reply to our confirmation email or contact hello.hk@moodytiger.com with your tracking number.
We will process your return or exchange request within 3–5 business days after receiving the required information and returned items.
