We currently offer both standard and express shipping services.

Enjoy free shipping on orders over $699HKD. For orders below the free shipping threshold, a shipping fee of $50HKD will apply. Please refer to our shipping policy for more details.

We’re sorry, but we currently only offer shipping within Hong Kong.

A shipping confirmation email with tracking number will be sent to you as soon as the order is shipped out. If you didn't get the confirmation email, please check your junk/spam folder. If it still doesn't show up, please email us at
hello.hk@moodytiger.com

Orders for in-stock items are typically processed and shipped within 1–2 business days after purchase.

Delivery times may vary by location and usually take around 3–5 business days. For more details, please refer to our Shipping Policy.

Please contact our customer service at hello.hk@moodytiger.com immediately to change your address before the shipment. Once the order is shipped, the address cannot be changed.

To cancel or change the order, please contact our customer service at hello.hk@moodytiger.com within 24 hours. If the product has been shipped or you have received a shipping confirmation email, the order status cannot be modified.

Shopping at moodytiger.hk is completely safe and secure.

Our website is built on Shopify, one of the world’s most trusted e-commerce platforms, and is protected with industry-standard SSL encryption to safeguard all transactions and personal information. Your payment details are never stored on our website.

If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order. For full details, please refer to our Return & Exchange Policy page.

You can click "Notify me when available" on the product page, select color and size, enter your email address, and you will receive an email notification when the item is back in stock.

If you are hesitant about sizing, please check our Size Chart on the product page right beside the size selector, or on the footer menu for details. If you still have problems with sizing after checking the Size Chart, please feel free to drop us an email at hello.hk@moodytiger.com. We are more than happy to assist.

To start a return, you can contact us at hello.hk@moodytiger.com. If your return is accepted, we'll send you instructions on how and where to return your package.

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it will take some time for your bank or credit card company to process and post the refund, too.

To exchange an item, please contact hello.hk@moodytiger.com with your order number and the items you need to exchange. Our customer service will send you the instructions to exchange.

1. Easily edit your personal and payment information;
2. View your order history;
3. Follow up the status of your recent orders;
4. Enjoy exclusive discounts and promotions if you have signed up to our newletters.

Firstly, click the account icon on the right side of the home navigation bar, click the "Create account" link and fill in your name, email address, and password as required. Then, click the "CREATE" button. Finally, you will receive a verification email to activate the account.

Click the account icon on the right side of the navigation bar, then click the "Forgot password?" link and fill in the registration email address, click the submit button. Finally, you will get an email to reset your password.