moodytiger Hong Kong Online Store Privacy Policy

Last Updated: September 7, 2026

moodytiger respects your privacy and is committed to handling your personal data responsibly and transparently. We seek to comply with applicable privacy and data protection laws in Hong Kong, including the Personal Data (Privacy) Ordinance (Cap. 486).

This Privacy Policy explains how we collect, use, disclose and protect your personal data when you visit the moodytiger Hong Kong official online store, use our services, or make a purchase through our website.

1. Personal Data We Collect

When you visit or use our website, we may collect the following information.

Device and Browsing Information

We may automatically collect information relating to your use of our website, including:

• IP address;

• Browser type and version;

• Device type;

• Operating system;

• Time zone;

• Date and time of your visit;

• Pages and products you view;

• Referring websites or search information;

• Information about how you interact with our website.

We may collect this information through cookies, pixels, tags and similar technologies.

Order and Contact Information

When you make a purchase, create an account, contact us or use our services, we may collect:

• Name;

• Email address;

• Telephone number;

• Billing address;

• Shipping address;

• Order information, including products purchased and transaction amounts;

• Information relating to returns, exchanges or customer service enquiries; and

• Other information you voluntarily provide to us.

Payment Information

When you make a payment, we process payment-related information necessary to complete the transaction.

Payment information may be processed by Shopify, payment service providers, financial institutions or other payment processors in accordance with their applicable security and privacy practices.

moodytiger does not use your full credit or debit card number for its own marketing purposes. We will also not ask you to provide complete credit or debit card information to us by email or through other unsecured channels.

2. How We Use Your Personal Data

We may use your personal data for the following purposes:

• Processing and fulfilling your orders;

• Processing payments and arranging delivery, returns and exchanges;

• Sending order confirmations, delivery updates and other transaction-related communications;

• Responding to enquiries and providing customer service;

• Managing customer accounts;

• Preventing, detecting and investigating fraud, unauthorized transactions or other security issues;

• Operating, maintaining and improving our website and services;

• Understanding website usage and improving the shopping experience;

• Providing product, promotional or marketing information where permitted by applicable law and where the required consent has been obtained; and

• Complying with applicable legal, regulatory and other lawful requirements.

3. Cookies and Similar Technologies

We may use cookies, pixels, tags and similar technologies to:

• Operate our website properly;

• Remember your preferences;

• Understand how visitors use our website;

• Analyse website traffic and usage;

• Improve our website and shopping experience; and

• Where applicable, support relevant advertising and marketing activities.

You may manage or disable certain cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

4. Third-Party Service Providers

To operate our website and provide our services, we may share necessary personal data with third-party service providers.

These third parties may include:

• Shopify and related e-commerce service providers;

• Payment service providers and financial institutions;

• Logistics and delivery providers;

• Customer service and email service providers;

• Website analytics and data service providers, such as Google Analytics;

• Advertising and marketing service providers; and

• Service providers that support our website, applications or technology.

We only share relevant information where necessary to provide these services, fulfil orders, improve our services, maintain security, comply with legal obligations or for other lawful purposes.

5. Cross-Border Data Transfers

As some of our service providers may be located outside Hong Kong, your personal data may be transferred to, stored or processed in jurisdictions outside Hong Kong.

We will take reasonable steps to ensure that your personal data is appropriately protected in accordance with applicable privacy and data protection requirements.

6. Direct Marketing

Where we use your personal data for direct marketing, we will do so in accordance with applicable privacy laws and requirements.

Where consent is required, we will obtain your consent before sending direct marketing communications.

You may unsubscribe from marketing emails or other direct marketing communications at any time by using the relevant opt-out method provided to you.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required for legal, accounting, tax, dispute resolution or other legitimate purposes.

When personal data is no longer required, we will delete, anonymize or otherwise appropriately handle the information in accordance with applicable requirements.

8. Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, use, disclosure, loss or destruction.

However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

9. Your Rights

Subject to applicable Hong Kong privacy laws, you may have the right to:

• Request access to personal data we hold about you;

• Request correction of inaccurate personal data; and

• Request information about our policies and practices relating to your personal data.

If you wish to exercise your rights or have any questions about how we handle your personal data, please contact us using the details below.

10. Children

Our website is not intended for individuals under the age of 16.

If we become aware that we have collected personal data from a minor without appropriate consent, we will take appropriate steps to handle the information as required by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our operations, services, technology or applicable laws.

If we make material changes, we will update this Privacy Policy on our website and, where appropriate, notify you through suitable means.

12. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal data, or wish to make a privacy-related enquiry, please contact us at:

Email: hello.hk@moodytiger.com

Website: moodytiger Hong Kong Official Online Store